About the Luggage Hook
How much weight weight can the Luggage Hook hold?
Up to 8kg which is about 17lbs. However, it has been designed to hold clothing items and relatively light bags. We recommend you not to overload it with weight. A jacket, a hoody, a duty-free shopping bag, would be a walk in the park for it.
What items are best suitable to hook on the Luggage Hook?
The Luggage Hook is designed and engineered for clothing items, shopping bags, and hand-bags within 7kg (15lbs) and under 1m (3.2ft) long. We recommend anything from jackets, blazers, hoodies, duty-free shopping bags, small hand-bags within the weight and height limits. It is advised to keep items within those limits to prevent loss and damage of the Luggage Hook and your belongings.
Is the Luggage Hook's material flexible?
Yes, It is! The Luggage Hook is made out of flexible and robust material to securely hold your items.
Does it stay on the handle of my luggage after attaching it?
After attaching and tightning the Luggage Hook on the handle of your suitcase, it would be safe and secure there. It is made out of flexible and durable material as well as a design that is intentional to hold in its place.
Is it suitable for all Luggages Sizes?
The Luggage Hook has been carefully designed and tested to fit most handles. If your luggage is typical, then Luggage Hook will be suitable to your luggage.
Is the Luggage Hook also suitable for 2-Wheel Luggages
While it may not be optimal to use the Luggage Hook with a 2-wheel luggage, it still functions effectively. Designed primarily for 4-wheel suitcases, the Luggage Hook ensures items remain secure and elevated, minimizing the risk of flipping or touching the floor.
What's the distance between the Luggage Hook and the floor?
The height between a luggage handle and the floor is a standard in the luggage industry and is about 100cm (3.2 ft). The Luggage Hook works perfectly for items up to 1 meter long (3.2 ft). Anything from hoodies, blazers, jackets, midsize coats, shopping bags, or handbags fall within this height and work perfectly with the Luggage Hook.
Where are you guys located?
We are based in Munich, Germany. We put a very high value on delivering a product that lasts and brings value to travelers and have decided therefore to keep our supply chain within the European Union.
Shipping & Returns
How long does it take to receive an order?
For more information, please visit our Store Shipping Policy.
We ship your orders with DHL:
Germany: 2-3 business days.
Please note that the above delivery times may be affected due to high customer traffic and unpredictable global events.
Europe: 4-5 business days. Please note that the above delivery times may be affected due to high customer traffic and unpredictable global events.
International: 6-8 business days. Please note that the above delivery times may be affected due to high customer traffic and unpredictable global events.
How do I track my order?
After your order is shipped, you'll receive an email with the tracking number for you to follow the progress.
What's your return policy?
We are pleased to inform you that we maintain a comprehensive 30-day return policy to ensure your satisfaction with our products. Should the need arise to initiate a return, kindly be advised that the responsibility for shipping the item back to us rests with you, as per our policy.
We understand the importance of seamless transactions and customer experience, and as such, we appreciate your cooperation in adhering to this shipping arrangement. Your understanding of this aspect of the return process is essential in enabling us to continue providing high-quality products and services.
For more information on returns please visit our Store Return Policy.
What's you refund policy?
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For more information on refunds please visit our Store Refund Policy.
Do you ship internationally?
Yes! International orders ship via DHL.
For Customers outside the European Union:
For all customer buying through our shop from outside the European Union, please note that you may incur import duties, and/or goods and services tax, and/or other customs fees for shipment outside the European Union (EU). Disclaimer: we can't keep track of these, and are not responsible if your order gets held up in customs.